City teams on standby to help update prepaid electricity meters in Durbanville areas

2022-03-10T06:11:51+00:00March 10th, 2022|News|

The software for all prepaid electricity meters in South Africa will expire in 2024.

Prepaid metering software must be updated or customers won’t be able to recharge their meters with new tokens; and will be left without power supply. The City is following a phased approach. Area by area is being earmarked for updating. Customers in a specific area will receive two update codes with their purchase when their time comes. If the City has not reached an area, and customers have not received the update codes with their electricity purchase, they are not yet due for the update. Customers in the Durbanville, Eversdal, Kenridge, Welgemoed and Joostenberg Vlakte areas are able to update their electricity meters from 1 March 2022. Please give us some time to reach your area and wait until you see the codes with your purchase. Eligible customers will notice they are due for the update when they make a purchase and see the update codes. City teams will be on standby in these areas in March and April to assist customers if required. Read more below:

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Do it yourself

When making a purchase, customers in Durbanville, Eversdal, Kenridge, Welgemoed and Joostenberg Vlakte will receive two 20-digit update codes along with their usual prepaid token. Customers who do not live in the area that is currently earmarked for updating will not be eligible to update their meters yet and will not automatically receive update codes with their normal purchase until their time comes. Update codes will be issued with purchases in areas across the metro in phases in accordance with the area schedule (see below).

Customers may follow these easy steps to enter the update codes when their area is scheduled for the update:

  1. Enter the first 20-digit update code and wait for it to accept.
  2. Enter the second 20-digit update code and wait for it to accept.
  3. Enter the usual 20-digit token to recharge units as normal.

Most customers prefer updating their own meters. Those who require assistance are encouraged to contact the City by:

*         SMS: 31220

*         Email: power@capetown.gov.za <mailto:power@capetown.gov.za>

*         Phone: Call Centre: 0860 103 089